Frequently Asked Questions

Everything you need to know about our luxury beauty essentials.

Are Riad Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

Are your products suitable for sensitive skin?

Our formulas are designed with high-quality ingredients to be gentle. However, we always recommend checking the ingredient list on the product page and performing a patch test before full application.